Terms & Conditions
1. DELIVERY TIME
1.2. Shipping Policy
The delivery time for products purchased through our online store depends on the delivery method you selected at the time of purchase. This time begins on the first business day following payment confirmation.
Shipping costs for your order will be calculated and displayed at checkout through the Frenet platform, which automatically quotes the best shipping option based on your location.
You can save on local shipping by choosing to pick up your order at our Showroom (R. Augusta, 2676 - Cj 111 - Cerqueira César - São Paulo - SP - 01412-100). After placing your order and selecting a pickup location at checkout, your order will be prepared and ready for pickup within 1 to 7 business days after payment confirmation. If necessary, please contact us via WhatsApp: +55 49 98899-5551.
For international shipping and freight, your order may be subject to import taxes (including VAT), which are added when the order arrives in the destination country.
For more information, visit our Shipping Policy page or contact contato@ressalvaproject.com.br.
1.3. Copyright
The entire content of this website, including text, graphics, images, sounds, and any other information, is the property of Ressalva, which holds the copyright thereto. Copyright protection for the aforementioned content extends to all reproductions or copies obtained from this website. No content may be modified, transmitted, reproduced, published, licensed, transferred, or sold without the prior written consent of its owner.
1.4. Corrections
The information available on the website may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability. Respecting consumer rights and its customer relationship policy, Ressalva reserves the right to correct any errors and omissions at any time and without prior notice. Consequently, Ressalva does not guarantee that the information obtained through this website is accurate, complete, or up-to-date at all times.
1.5. Products
Ressalva is not obliged to have, in all its sales channels (stores, catalogs and online sales), all items in its line, so that some products available in Ressalva catalogs and/or stores may not necessarily be available for online purchases and vice versa.
The customer should always ensure the product's availability for online purchase. Ressalva may advertise products on this website for illustrative purposes only and will not make them available for sale.
Once your order ships, we'll send you an email notification with the tracking number so you can track its status. Please allow 48 hours for order tracking information to update on the Correios website.
If you do not receive your order within 10 days of receiving the shipping confirmation email, please contact us at contato@ressalvaproject.com.br.
If your order arrives damaged in any way, please contact us as soon as possible at contato@ressalvaproject.com.br , providing your order number and a photo of the item's condition. We analyze each case individually, but we always strive to provide a satisfactory solution to our customers.
The prices of products offered on this website do not necessarily have a relationship and/or equivalence with the prices of identical products offered in Ressalva and/or multi-brand stores.
The images on this website may display color variations due to the specific resolutions of each device and the available matrixes. When displaying products, Ressalva will always make every effort to display their original colors. Therefore, occasional differences may occur, but this does not constitute a defect or incorrect information.
1.6. Partners
Ressalva, when disclosing its partners, does so for informational purposes only. Therefore, it assumes no responsibility for their information and actions, nor, consequently, for any damages they may cause to users.
1.7. Disclaimer Liability
Ressalva will spare no effort to provide safe, convenient, and comfortable browsing on this website. However, Ressalva is not responsible for any damages caused to the user and/or their equipment resulting from virus attacks and/or intrusions occurring during use, as it is not responsible for the security of connections.
2. SECURITY
The Ressalva online store is committed to data security and privacy. Respect for our customers and the confidentiality of their information are extremely important to us. Therefore, you can be sure that your shopping experience at Ressalva is completely secure and that all data provided is encrypted.
2.1. Encryption
All data provided to Ressalva during the purchase process is automatically encrypted before being transmitted.
2.2. Credit Card Purchases
It is important to emphasize that Ressalva does not store any records of customer card data in its files.
2.3. Identification and Password
To facilitate your next purchase, your registration data from your first visit is stored so you don't have to re-enter it. It's important to note that this data is stored solely to facilitate future purchases and is not disclosed, sold, or made available to third parties, except in strict compliance with court orders. Personal data may be used to generate statistical information, without identifying the consumer personally. Credit card and other payment information are not stored, as previously stated in item 2.2 of these terms of use and security.
1.2. Shipping Policy
The delivery time for products purchased through our online store depends on the delivery method you selected at the time of purchase. This time begins on the first business day following payment confirmation.
Shipping costs for your order will be calculated and displayed at checkout through the Frenet platform, which automatically quotes the best shipping option based on your location.
You can save on local shipping by choosing to pick up your order at our Showroom (R. Augusta, 2676 - Cj 111 - Cerqueira César - São Paulo - SP - 01412-100). After placing your order and selecting a pickup location at checkout, your order will be prepared and ready for pickup within 1 to 7 business days after payment confirmation. If necessary, please contact us via WhatsApp: +55 49 98899-5551.
For international shipping and freight, your order may be subject to import taxes (including VAT), which are added when the order arrives in the destination country.
For more information, visit our Shipping Policy page or contact contato@ressalvaproject.com.br.
1.3. Copyright
The entire content of this website, including text, graphics, images, sounds, and any other information, is the property of Ressalva, which holds the copyright thereto. Copyright protection for the aforementioned content extends to all reproductions or copies obtained from this website. No content may be modified, transmitted, reproduced, published, licensed, transferred, or sold without the prior written consent of its owner.
1.4. Corrections
The information available on the website may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability. Respecting consumer rights and its customer relationship policy, Ressalva reserves the right to correct any errors and omissions at any time and without prior notice. Consequently, Ressalva does not guarantee that the information obtained through this website is accurate, complete, or up-to-date at all times.
1.5. Products
Ressalva is not obliged to have, in all its sales channels (stores, catalogs and online sales), all items in its line, so that some products available in Ressalva catalogs and/or stores may not necessarily be available for online purchases and vice versa.
The customer should always ensure the product's availability for online purchase. Ressalva may advertise products on this website for illustrative purposes only and will not make them available for sale.
Once your order ships, we'll send you an email notification with the tracking number so you can track its status. Please allow 48 hours for order tracking information to update on the Correios website.
If you do not receive your order within 10 days of receiving the shipping confirmation email, please contact us at contato@ressalvaproject.com.br.
If your order arrives damaged in any way, please contact us as soon as possible at contato@ressalvaproject.com.br , providing your order number and a photo of the item's condition. We analyze each case individually, but we always strive to provide a satisfactory solution to our customers.
The prices of products offered on this website do not necessarily have a relationship and/or equivalence with the prices of identical products offered in Ressalva and/or multi-brand stores.
The images on this website may display color variations due to the specific resolutions of each device and the available matrixes. When displaying products, Ressalva will always make every effort to display their original colors. Therefore, occasional differences may occur, but this does not constitute a defect or incorrect information.
1.6. Partners
Ressalva, when disclosing its partners, does so for informational purposes only. Therefore, it assumes no responsibility for their information and actions, nor, consequently, for any damages they may cause to users.
1.7. Disclaimer Liability
Ressalva will spare no effort to provide safe, convenient, and comfortable browsing on this website. However, Ressalva is not responsible for any damages caused to the user and/or their equipment resulting from virus attacks and/or intrusions occurring during use, as it is not responsible for the security of connections.
2. SECURITY
The Ressalva online store is committed to data security and privacy. Respect for our customers and the confidentiality of their information are extremely important to us. Therefore, you can be sure that your shopping experience at Ressalva is completely secure and that all data provided is encrypted.
2.1. Encryption
All data provided to Ressalva during the purchase process is automatically encrypted before being transmitted.
2.2. Credit Card Purchases
It is important to emphasize that Ressalva does not store any records of customer card data in its files.
2.3. Identification and Password
To facilitate your next purchase, your registration data from your first visit is stored so you don't have to re-enter it. It's important to note that this data is stored solely to facilitate future purchases and is not disclosed, sold, or made available to third parties, except in strict compliance with court orders. Personal data may be used to generate statistical information, without identifying the consumer personally. Credit card and other payment information are not stored, as previously stated in item 2.2 of these terms of use and security.