Exchanges and Returns

1. EXCHANGES
Exchanges are valid within 7 days of receiving the product.
1.2. Conditions:
The product must not show signs of use or washing. The label must be affixed to the item, including all accompanying accessories.
The deadline for making exchange requests due to defect/damage (see art. 26 of the Consumer Protection Code) is 90 days for durable goods; and regarding the refund procedure (when applicable).
*We do not exchange promotional products. (According to art. 49 of the CDC, there is no distinction between promotional products and/or exclusive pieces for the application of the right of withdrawal).
*Attach the DANFE (Electronic Invoice Auxiliary Document) or the copy that must accompany the product.

Our Customer Service is open from 10:00 am to 5:00 pm, Monday to Friday. Contact us by calling 49 98899-5551.

2. RETURNS
If your order is not exactly what you expected, you have 7 days to request a return after receiving the product.
2.1. Conditions:
The product must not show signs of use or washing. The label must be affixed to the item, including all accompanying accessories.
*We do not accept returns on promotional items. According to Article 49 of the Consumer Protection Code, there is no distinction between promotional items and/or exclusive items for the application of the right of withdrawal.
* In case of return, the shipping cost will be discounted.
*Attach the DANFE (Electronic Invoice Auxiliary Document) or the copy that must accompany the product.